* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.
Product Details
ISBN-13: 9780471015871
Media Type: Paperback
Publisher: Wiley
Publication Date: 02-28-1995
Pages: 208
Product Dimensions: 7.40(w) x 9.10(h) x 0.70(d)
Series: Wiley Self-Teaching Guides #144
About the Author
MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books, including Managing Assertively: How to Improve Your People Skills, also available from Wiley.
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