Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions:
- What's changing in the workplace and the workforce today?
- Are the right issues being addressed?
- How can we create more options to solve conflicts?
- What's my conflict style, and why is it important?
- How should I set and manage expectations?
- What happens when disruptive behavior gets out of control?
Product Details
ISBN-13: 9781632650085
Media Type: Paperback
Publisher: Red Wheel/Weiser
Publication Date: 09-21-2015
Pages: 256
Product Dimensions: 5.20(w) x 8.20(h) x 0.70(d)
Series: Essential Handbook
About the Author
Barbara Mitchell is an author, speaker, and human resources consultant. She is the coauthor of The Big Book of HR, The Essential Workplace Conflict Handbook, The Conflict Resolution Phrase Book, and The Essential HR Handbook. Most of her HR career was spent with Marriott International. Barbara is managing partner of The Mitchell Group and an innovative career transition coach. Cornelia Gamlem, SPHR, president of The GEMS Group, Ltd., consults, speaks, and writes on human resource and management issues. A recognized expert in employee relations and human resources, she has coauthored four books, three with Barbara. Cornelia spent most of her HR career with a Fortune 500 IT services company with a global presence.