AI Strategy for Sales and Marketing: Connecting Marketing, Sales and Customer Experience

Marketing and sales prioritize AI and machine learning more than any other business department, yet often struggle with how to scale and strategize the opportunities they present.

AI Strategy for Sales and Marketing presents a framework for understanding how AI can boost customer-centricity and sales by creating a connected strategy that delivers value today and into the future. Supported by practical tips and advice throughout, it covers topics including personalization, upskilling, customer experience for both on and offline shopping channels and the importance of using AI responsibly to create consumer trust.

Featuring original research and interviews with leading practitioners, it also contains global case studies from organizations in a range of sectors, including Samsung, PwC, Rolls Royce, Deloitte and Hilton, with insights into the various stages of their adoption journeys. Written by a recognized industry expert, it is an invaluable resource for those wanting to benefit from using AI strategically in marketing, sales and CX.

ISBN-13: 9781398602007

Media Type: Paperback

Publisher: Kogan Page - Ltd.

Publication Date: 01-25-2022

Pages: 288

Product Dimensions: 6.10(w) x 9.17(h) x 0.63(d)

Katie King is CEO of AI in Business, a firm that specializes in AI consultancy and training. With over 30 years' experience, she has advised many of the world's leading brands and business leaders, including Richard Branson/Virgin, o2, Orange and Accenture. Based in East Sussex, UK, she is a member of the UK Government All-Party Parliamentary Group (APPG) task force for the enterprise adoption of AI and an Editorial Board Member of the journal AI and Ethics. A regular international keynote speaker, she has also delivered TEDx talks and is a frequent commentator on BBC TV and radio.

Table of Contents

** Chapter - 01: AI and the future of work and society; ** Chapter - 02: Strategic AI tools for marketing, sales and CX; ** Chapter - 03: How AI is reshaping the world of retail and hospitality; ** Chapter - 04: Driving change in the automotive and manufacturing sectors; ** Chapter - 05: Optimizing AI data insights in finance, law and insurance; ** Chapter - 06: Revolutionizing customer support in the telecoms sector; ** Chapter - 07: New economic model for the robot revolution; ** Chapter - 08: A framework for AI success; ** Chapter - 09: Flourish or self-destruct?;