Our Commitment:
At Diverse Reads, we are committed to ensuring our customers are fully satisfied with their purchases. We understand that sometimes you may need to return an item. In such instances, we offer a comprehensive refund policy for your peace of mind.
Refund Period:
You can request a refund within 30 days of the purchase date.
Eligibility for Refunds:
To qualify for a refund, the following conditions must be satisfied:
- The item should remain in its original state and packaging. This includes any manuals, accessories, and other materials that came with the product.
- Returns must be initiated within the 30-day purchase window.
- Exclusions apply to non-returnable items like digital downloads or customized products.
- Purchases should have been made directly from Diverse Reads.
Refund Process:
- Begin by emailing our dedicated customer service team at hello@DiverseReads.com. Please provide your order number and a brief explanation for the return.
- Our team will guide you through the next steps and give instructions for shipping the product back.
- Upon receipt and inspection of the returned product, and if it fulfills our criteria, we will process the refund using the original payment method. Do note, the processing time might vary based on your bank or card provider's policies.
Shipping Costs:
Shipping costs for returning the item are to be borne by the customer. However, if you received a damaged or faulty product, Diverse Reads will cover the return shipping by providing a prepaid label.
Refund Time:
Refunds are typically processed within 3 business days of us receiving the item.
Non-Refundable Items:
Please note that the following items are excluded from our returns policy:
- Digital downloads (e.g., eBooks, audiobooks).
- Customized items (e.g., personalized books).
- Gift cards.
- Products procured from third-party sellers.
Policy Updates:
We continually strive to enhance our services and may update our refund policy to reflect these improvements. Any changes will be promptly communicated on our website and will be applicable to purchases made post the modification date.
Questions?
Should you have any queries regarding our returns policy or any other matter, our customer service team is always ready to assist. Please reach out at hello@DiverseReads.com. We look forward to serving you.