Table of Contents
List of Stories viii
List of Tables viii
List of Figures ix
Preface xi
Introduction David L. Cooperrider 1
1 Shifting Conversations 13
2 What Kind of Conversations Are You Having? 29
3 Who's Driving? Tune In 49
4 Two Simple Appreciative Practices 61
5 What's Fueling Your Conversations? 91
6 Scaling Up Great Conversations 113
7 Its Not Magic, It's Science! 135
8 Any Time, Any Place, Any Situation 149
Conversations Worth Having Discussion Guide: Generative Questions for Self and Teams 165
Notes 169
Selected Bibliography 177
Acknowledgments 179
Index 185
CWH Offerings 189
Collaborative Partnerships 193
About the Authors 195
List of Stories
Dee Hock at Visa Corporation 1
Alisha at the New England Medical Center 13
Elizabeth, Ram, Mary, and Kamal at Community One Bank 20
Jake and Timmy below the line 50
Bob and Mia and project deadlines 65
Jerry Sternin and Save the Children 66
Gabriela's generative question for the university provost 68
Monica and Aiden's parent-son conversation about the car 69
Colleen being ignored and interrupted in meetings 74
Mark at a Fortune 100 company, preparing to talk with Melissa about being late 77
George and his daughter dropping out of school 84
Jamal and his teachers 97
Daniel and First Nations gangs 104
Ravi at the international tech company in India 106
Jack and his kids at bedtime 108
Erich and the German automotive tech center 114
Los Angeles police and HeartMath 136
Ally's story about her dad 160
List of Tables
4.1 Examples of Generative Questions 75
4.2 How Positive Framing Draws People In and Inspires Engagement 78
5.1 Principles at Work in Jamal's Story 101
5.2 Appreciative Inquiry Principles Summary 111
6.1 Five Classic Questions for an Appreciative Inquiry Interview 123
6.2 Appreciative Inquiry 5-D Cycle: Phases and Activities 133
7.1 Results of Losada and Heaphy's Research 145
List of Figures
1.1 Conversations Worth Having Theory of Change 25
2.1 The Nature of Conversations 31
2.2 Conversations above and below the Line 33
3.1 Tip of Conversations 52
3.2 The Chinese Character for "To Listen" 58
4.1 Awareness and Outcomes from Generative Questions 72
4.2 Flipping: Framing a Conversation Worth Having 84
6.1 Appreciative Inquiry 5-D Cycle 117
7.1 Right Brain/Left Brain Neural Processing Centers 139