Do you supervise people? If so, this book is for you.
One of a manager’s toughest—and most important—responsibilities is to evaluate an employee’s performance, providing honest feedback and clarifying what they’ve done well and where they need to improve.
In How to Be Good at Performance Appraisals, Dick Grote provides a concise, hands-on guide to succeeding at every step of the performance appraisal process—no matter what performance management system your organization uses. Through step-by-step instructions, examples, do-and-don’t bullet lists, sample dialogues, and suggested scripts, he shows you how to handle every appraisal activity from setting goals and defining job responsibilities to evaluating performance quality and discussing the performance evaluation face-to-face.
Based on decades of experience guiding managers through their biggest challenges, Grote helps answer the questions he hears most often:
• How do I set goals effectively? How many goals should someone set?
• How do I evaluate a person’s behaviors? Which counts more, behaviors or results?
• How do I determine the right performance appraisal rating? How do I explain my rating to a skeptical employee?
• How do I tell someone she’s not meeting my expectations? How do I deliver bad news?
Grote also explains how to tackle other thorny performance management tasks, including determining compensation and terminating poor performers.
In accessible and useful language, How to Be Good at Performance Appraisals will help you handle performance appraisals confidently and successfully, no matter the size or culture of your organization. It’s the one book you need to excel at this daunting yet critical task.
ISBN-13: 9781422162286
Media Type: Hardcover
Publisher: Harvard Business Review Press
Publication Date: 07-05-2011
Pages: 240
Product Dimensions: 5.80(w) x 8.40(h) x 0.90(d)
Dick Grote is President of Grote Consulting Corporation in Dallas, Texas. He is an expert in performance management and the author of The Complete Guide to Performance Appraisal, The Performance Appraisal Question and Answer Book, Forced Ranking: Making Performance Management Work, and Discipline Without Punishment.
Table of Contents
Introduction 1
1 Why Bother with Performance Appraisal? 9
2 Goal Setting 21
3 Determining Key Job Responsibilities 43
4 Identifying and Using Competencies 59
5 Providing Day-to-Day Coaching 71
6 Evaluating the Quality of an Individual's Performance 89
7 Using Your Appraisal Form 107
8 Preparing for the Appraisal Discussion 129
9 Conducting the Appraisal Discussion 145
10 Hot-Button Issues 179
Notes 193
Index 199
Acknowledgments 215
About the Author 217
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