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Delivering Happiness: A Path to Profits, Passion, and Purpose - Paperback | Diverse Reads

Delivering Happiness: A Path to Profits, Passion, and Purpose

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Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller

ISBN-13: 9780446576222

Media Type: Paperback

Publisher: Grand Central Publishing

Publication Date: 03-19-2013

Pages: 253

Product Dimensions: 5.90(w) x 8.90(h) x 0.90(d)

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

Read an Excerpt

Delivering Happiness

A Path to Profits, Passion, and Purpose
By Hsieh, Tony

Business Plus

Copyright © 2010 Hsieh, Tony
All right reserved.
ISBN: 9780446563048

SECTION I

PROFITS

1

In Search of Profits

Worm Farm

First, they ignore you, then they laugh at you, then they fight you, then you win.

—GANDHI

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What People are Saying About This

Lance Armstrong

In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness.

Table of Contents

Preface xi

Introduction: Finding My Way 1

Section I Profits

1 In Search of Profits 5

2 You Win Some, You Lose Some 30

3 Diversify 55

Section II Profits and Passion

4 Concentrate Your Position 93

5 Platform for Growth: Brand, Culture, Pipeline 130

Section III Profits, Passion, and Purpose

6 Taking It to the Next Level 203

7 End Game 228

Epilogue 243

Appendix: Online Resources 245

Index 247