Table of Contents
Introduction 1
Part 1 Develop a Leader Mindset
1 The Transition to Leadership 7
Understanding your role as a manager 7
The difference between management and leadership 9
Demystifying leadership 10
Handling the emotional challenges of the transition 13
2 Building Trust and Credibility 23
Establishing your character 25
Demonstrating your competence 27
Cultivating authentic leadership 29
Ethics and integrity 32
3 Emotional Intelligence 37
What is emotional intelligence? 39
The power of self-awareness 39
Emotional steadiness and self-control 43
Managing an employee's emotions 45
Building social awareness on your team 48
4 Positioning Yourself for Success 55
Redefining success 55
Understanding your organization's strategy 57
Planning for strategic alignment 60
Part 2 Managing Yourself
5 Becoming a Person of Influence 67
Positional versus personal power 68
Managing up 71
Partnering with your peers 74
Silo busting and effectiveness 76
Promoting your ideas to others 78
6 Communicating Effectively 85
Finding your voice as a leader 85
Mastering the written word 87
Persuasive presentations 92
Conducting effective meetings 96
7 Personal Productivity 103
Time management essentials 104
Finding focus 107
Stress management 111
Work-life balance 115
8 Self-Development 121
Career purpose 122
Look for opportunities within your organization 124
Feedback from your boss and your team 130
Part 3 Managing individuals
9 Delegating with Confidence 139
Benefits of delegation 140
Developing a delegation plan 141
Sharing your delegation plan with your employee 145
Provide support 149
Avoid reverse delegation 151
10 Giving Effective Feedback 155
Giving feedback in real time 156
Giving difficult feedback 158
Coaching and developing employees 162
Performance reviews 167
11 Developing Talent 175
Employee development as a priority 176
Creating career strategies with your staff 177
Developing high-potential talent 183
Stretch assignments 185
Part 4 Managing Teams
12 Leading Teams 193
Team culture and dynamics 194
Managing cross-cultural teams 201
Managing virtual teams 203
Productive conflict resolution 208
13 Fostering Creativity 217
Plan a creative session 217
Tools for generating ideas 220
Making sure all perspectives are heard 224
Dealing with negativity 227
14 Hiring-and Keeping-the Best 233
Crafting a role 233
Recruiting world-class talent 237
Retaining employees 244
Motivation and engagement 248
Part 5 Managing the Business
15 Strategy: A Primer 255
Your role in strategy 256
What is strategy? 256
Developing your strategy 259
Leading change and transitions 263
16 Mastering Financial Tools 275
The basics of financial performance 276
Understanding financial statements 277
Budgeting 290
17 Developing a Business Case 297
Stakeholder perspectives 298
Clarifying the need and value 300
Cost/benefit analysis 302
Risk identification and mitigation 305
Writing your business case 307
Getting buy-in for your plan 308
Epilogue 313
Sources 315
Index 329
