It's All Your Fault at Work!: Managing Narcissists and Other High-Conflict People

The award-winning book that gives readers a method for handling the increasingly-outrageous behavior of narcissists and high-conflict people at work.

Increasingly, high-conflict people—especially narcissists and bullies—are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).

Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.

“This book belongs in every leader’s library. Although I believe there’s a pearl of good in everyone, some people’s pearl is hard to find. You may not be able to change a high conflict personality, but by using Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be able to keep the focus on solutions rather than arguments.”

—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

ISBN-13: 9781936268665

Media Type: Paperback

Publisher: High Conflict Institute Press

Publication Date: 02-03-2015

Pages: 244

Product Dimensions: 5.50(w) x 8.20(h) x 0.80(d)

Negotiation and mediation expert Bill Eddy is president of the High Conflict Institute and a certified family law specialist. Prior to becoming a lawyer, Eddy worked as a licensed clinical social worker. He speaks throughout the U.S. and internationally about high-conflict personalities and provides consultation and training on workplace issues. He is also the author of several books on managing and responding to high-conflict people, including New Ways for Work, a method for managing potentially high-conflict employees. He lives in San Diego, California. L.Georgi DiStefano is a licensed clinical social worker with extensive experience as a therapist, Employee Assistance provider, management consultant, and a popular speaker on workplace conflict resolution. She has authored several books and articles, and has directed mental health and substance abuse programs. She lives in San Diego, California.

Table of Contents

Ch. 1: High-Conflict People (HCPs)
Ch. 2: The CARS Method
Ch. 3: Narcissistic HCPs
Ch. 4: Angry (Borderline) HCPs
Ch. 5: Con Artist (Antisocial) HCPs
Ch. 6: Dramatic (Histrionic) HCPs
Ch. 7: Suspicious (Paranoid) HCPs
Ch. 8: Other High-Conflict Issues
Ch. 9: Workplace Bullies
Ch. 10: Negative Advocates
Ch. 11: Organizational Challenges
Ch. 12: Taking Care of Yourself

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