Table of Contents
Introduction ix
Section 1 Open the door to gen Z 1
Chapter 1 Why should you hire gen Z? 3
Chapter 2 How do you find gen Z Workers? 7
Chapter 3 Narrow the list 13
Chapter 4 Talking and testing 21
Section 2 Hire them 27
Chapter 5 Find a good fit 29
Chapter 6 Avoid a culture clash 37
Chapter 7 Prevent groupthink 43
Chapter 8 Check them out 49
Section 3 Welcome them 53
Chapter 9 First days first 55
Chapter 10 Solid grounding 61
Chapter 11 Good goals 69
Chapter 12 Performance evaluations and feedback 76
Section 4 Train them 87
Chapter 13 What do they know? 89
Chapter 14 Cultivate professionalism and civility 100
Chapter 15 Regulate cell phones 110
Chapter 16 Tame social media 117
Chapter 17 Claim your time 125
Chapter 18 Fashion a dress code 132
Chapter 19 Coach communication 136
Chapter 20 Explain email and emojis 144
Chapter 21 Address bad habits 153
Section 5 Work with them 159
Chapter 22 Commitment and love 161
Chapter 23 Cultivate a positive atmosphere 169
Chapter 24 Build a great team 179
Chapter 25 Have some fun! 185
Chapter 26 Equip your leaders 194
Section 6 Avoid problems 205
Chapter 27 Harassment and discrimination 207
Chapter 28 Sex and gender issues 214
Chapter 29 Race, culture, and bias 221
Chapter 30 Religion and politics 229
Chapter 31 Handling complaints 236
Section 7 Keep them healthy, safe 249
Chapter 32 Address mental health issues 251
Chapter 33 Health and the Law 261
Chapter 34 Encourage physical fitness 267
Chapter 35 Alcohol and drugs 274
Conclusion 281
Appendix A Providing References 283
Appendix B At-will employment precautions 286
Appendix C Social media and the NLRA 289
Appendix D Fashionable precautions 291
Appendix E Troublesome words 294
Appendix F Training cases 296
Appendix G California training mandates 298
Appendix H Supervisor problems 300
Appendix I Starbucks Training 303
Appendix J Two case examples 305
Appendix K Medicinal marijuana at work 308
Appendix L A coach and a problem 310
Appendix M Nightmare scenario 312
Acknowledgments 314
Index 315
