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Mindful Listening (HBR Emotional Intelligence Series) - Hardcover | Diverse Reads

Mindful Listening (HBR Emotional Intelligence Series)

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Become a mindful listener at work.

Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear.

The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

This volume includes the work of:

  • Peter Bregman
  • Jack Zenger and Joseph Folkman
  • Rasmus Hougaard and Jacqueline Carter
  • Amy Jen Su and Muriel Maignan Wilkins

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

ISBN-13: 9781633696693

Media Type: Hardcover

Publisher: Harvard Business Review Press

Publication Date: 03-26-2019

Pages: 160

Product Dimensions: 5.00(w) x 8.00(h) x 0.50(d)

Series: HBR Emotional Intelligence

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview

Table of Contents

1 What Great Listeners Actually Do 1

They amplify, energize, and clarify your thinking Jack Zenge Joseph Folkman 1

2 What Gets in the Way of Listening 13

Break down your Internal barriers Amy Jen S Muriel Maignan Witkins

3 Listening to People 21

How your emotions affect what you hear Ralph G. Nichol Leonard A. Stevens

4 Three Ways Leaders Can Listen with More Empathy 29

See things from their point of view Christine M. Riordan

5 If You Aspire to Be a Great Leader, Be Present 39

Be mindful of where your attention is Rasmus Hougaar Jacqueline Carter

6 Become a Better Listener 51

Help others share at a deeper level.: An interview with Mark Goulsto by Sarah Green Carmichael

7 To Change Someone's Mind, Stop Talking and Listen 67

Put your convictions aside and learn what motivates others Nilofer Merchant

8 Defusing an Emotionally Charged Conversation with a Colleague 77

Nurture the relationship when listening isn't enough Ron Friedman

9 The Power of Listening in Helping People Change 87

Hear out your employees before giving feedback Guy Itzchako Avraham N. (Avi) Kluger

10 When You're the Person Your Colleagues Always Vent To 107

Are your productivity and mental health at risk Sandra L. Robinso Kira Schabram

11 Managing the Critical Voices Inside Your Head 125

When to listen to your inner critic-and when not to Peter Bregman

Index 133