Table of Contents
Preface xiii
Part 1 Recruitment-Finding Potential Employees 1
Chapter 1 Recruitment Forecast 3
What's New Is Old and Vice Versa 3
Recruiting in a Gig Economy 6
Data-Driven Recruitment Using Predictive Analytics 9
Success Profiles 11
Reduce Recruitment Costs 12
Compete for Talent 14
Summary 17
Chapter 2 Prerecruitment Activities 19
Roles and Responsibilities 19
Skills Required to Be an Effective Recruiter 25
Employer Branding 26
Common Prerecruitment Missteps 28
Additional Prerecruitment Considerations 29
Effective Recruitment Plans 31
Summary 33
Chapter 3 Applicant and Employer Perspectives 35
Corporate Culture 35
Work-Life Balance 38
Applicant Expectations 40
Employer Expectations 43
Aligning Applicant and Employer Expectations 44
Applicants' Questions 45
Summary 48
Chapter 4 Recruitment Resources 51
Proactive Recruitment 51
Online Recruitment Landscape 53
Electronic Recruitment Considerations 56
Electronic Recruitment Resources 59
Nonelectronic Recruitment Resources 60
Recruitment Guidelines 62
Summary 63
Part 2 Interviewing Applicants 65
Chapter 5 Interview Preparation 67
Conduct Job Analyses 67
Employment Applications and Resumes 75
Time Allocations 78
Appropriate Environments 79
Prepared Questions 81
Summary 83
Chapter 6 Legal Considerations 85
Roles and Responsibilities 85
Employment Legislation 87
Employment- and Termination-at-Will 97
Negligent Hiring and Retention 99
Recordkeeping Guidelines 100
Affirmative Action 103
Diversity 105
Discrimination Charges 105
Questions to Avoid Asking 108
Applicant Tracking 111
Summary 112
Chapter 7 Competency Questions 113
Key Competency Categories 114
Job-Specific Competencies 117
Characteristics of Competency Questions 119
When to Ask Competency Questions 122
Developing Competency Questions 123
Generic Competency Questions 128
Summary 133
Chapter 8 Additional Types of Questions 135
Open-Ended Questions 136
Hypothetical Questions 140
Probing Questions 142
Close-Ended Questions 143
Additional Questioning Techniques 145
Questions for Different Stages of the Interview 146
Questioning Techniques to Avoid 153
Who Should Ask What 156
Legal Concerns About Questioning Techniques 157
Summary 158
Chapter 9 Interview Components 159
Establish an Interview Format 159
Put Applicants at Ease 164
Get Started 165
Balance Talking with Listening 166
Interpret Nonverbal Communication 168
Encourage Applicants to Talk 173
Keep Applicants on Track 174
Provide Information 176
Consider the Role of Perception 177
Summary 179
Chapter 10 Types of Employment Interviews 181
Screening Interviews 181
HR Interviews 187
Departmental Interviews 191
Panel Interviews 192
Peer Interviews 193
Interviews with Less-Than-Ideal Applicants 194
Interviews with Under- and Overqualified Applicants 197
Stress Interviews 198
Interviewing Pitfalls 200
Summary 201
Part 3 Selecting the Best Fit 203
Chapter 11 Documentation 205
Advantages and Disadvantages of Documentation 205
The Role of Documentation in the Selection Process 206
What to Include 207
What to Exclude 213
Documentation Format Options 217
Legal Concerns 219
Documentation Guidelines 220
Responsibilities 221
Summary 221
Chapter 12 Preemployment Testing 223
How Preemployment Tests Are Typically Used 224
Preemployment Testing Advantages and Disadvantages 225
Test Validation 227
Legal Concerns 229
Test Administration 232
Testing Policies 234
Testing Programs 235
Testing Categories 236
Computer-Based Testing (CBT) 245
Summary 247
Chapter 13 References and Background Checks 249
References Versus Background Checks 249
Legal Guidelines 252
Reference Essentials 256
Guidelines for Releasing and Obtaining Information 262
Fundamentals of Background Checks 264
Summary 268
Chapter 14 Social Media and Hiring 271
How Employers Use Social Media 272
Advantages and Disadvantages 274
Legal Risks 276
Responsibilities 280
Social Media Policies and Guidelines 280
Social Media Versus Traditional Reference Checks 282
Summary 284
Chapter 15 The Selection Process 285
Final Selection Factors 285
The Pre-Offer Stage 287
Make the Offer 288
Seal the Deal 297
Notify Rejected Applicants 300
What Could Go Wrong? 302
Summary 304
Part 4 New Hire Orientation 307
Chapter 16 Organizational Orientation 309
Objectives 309
Benefits 312
Characteristics of a Successful Program 315
Components 316
Participants 318
Format 320
Timing and Duration 320
Location and Setting 320
Employee Feedback 321
Summary 323
Chapter 17 Online Employee Orientation 325
Overview 325
Characteristics 326
Sample Program 328
Advantages 331
Drawbacks 333
Traditional Classroom Orientation Versus Online Orientation 334
Blended Learning 335
Summary 339
Chapter 18 Onboarding 341
Orientation Versus Onboarding 342
The First Step in Onboarding 343
The Foundation of Onboarding: Ongoing Employee Engagement 344
Preparation for Day One of Onboarding 345
Partner Programs 350
Onboarding Programs for Executives 353
Automated Onboarding 354
Summary 356
Appendices 357
End Notes 373
Index 375
