Sludge: What Stops Us from Getting Things Done and What to Do about It

“Sludge  prevents people from accessing things—money, resources—that they are entitled to, but it hurts vulnerable populations even more. Sunstein provides an excellent treatise on how to combat the evil cousin of ‘nudge’!”
—Dilip Soman, Canada Research Chair in Behavioral Sciences and Economics, University of Toronto
 
“For those doing battle with procedural waste, persistent inequality, or demotivation, Sludge offers an indispensable set of tools to remove sticky impediments—and a lens that will the change the way we develop, implement, and assess policy.”
—Cait Lamberton, Alberto I. Duran President’s Distinguished Professor of Marketing, The Wharton School, University of Pennsylvania 
 
“In this eminently readable and important book, Cass Sunstein details the little frictions—be they incomprehensible forms or hours spent in the rain waiting to vote—that stop us from getting what we want, including how sludge can steal our time, and even our dignity, in the process. Sludge should be required reading for anyone interested in public policy.”
—Pamela Herd, Professor of Public Affairs, McCourt School of Public Policy, Georgetown University
 
“In Sludge, Cass Sunstein exposes the red tape that permeates our daily lives. He shows that some of it is unavoidable but much of it can be reduced or eliminated. Doing so would not simply make the lives of businesses, farmers, doctors, students, and the poor more productive; it would save lives, strengthen our democracy, and make life more enjoyable. Sludge is gracefully written and very compelling.”
—John D. Graham, Professor of Public Affairs, Indiana University, and former U.S. Office of Management and Budget “regulatory czar”