The New Art of Managing People: Person-to-Person Skills, Guidelines, and Techniques Every Manager Needs to Guide, Direct, and Motivate the Team

A fully revised and updated edition of The Art of Managing People, offering the latest wisdom on crucial guidelines and techniques for creating a positive work environment and increasing productivity and profitability.

From the award-winning authors of the bestselling management classic comes the revised and updated edition of The New Art of Managing People, featuring eight new chapters on important contemporary business issues such as ethics, diversity, managing conflict, and creating high-performing teams. When a manager establishes a friendly yet productive working atmosphere, the benefits to the entire organization are substantial. Here, Dr. Phillip L. Hunsaker and Tony Alessandra clearly provide practical and accessible strategies, guidelines, and techniques for managing the best team you could possible have.

ISBN-13: 9781416550624

Media Type: Paperback

Publisher: Free Press

Publication Date: 12-23-2008

Pages: 368

Product Dimensions: 7.40(w) x 9.12(h) x 0.70(d)

Dr. Tony Alessandra helps companies build customers, relationships, and the bottom-line, and shows them how to achieve market dominance through specific strategies designed to outmarket, outsell, and outservice the competition. Dr. Alessandra is president of Online Assessments, (OnlineAC.com) a company that offers online assessments and tests; co-founder of MentorU.com, an online e-learning company; and Chairman of the Board of BrainX, a company that offers online digital accelerated-learning programs. He is a widely published author and was recognized by Meetings & Conventions Magazine as “one of America's most electrifying speakers,” Dr. Alessandra was inducted into the Speakers Hall of Fame in 1985—and is a member of the Speakers Roundtable, a group of 20 of the world's top professional speakers. Dr. Phillip L. Hunsaker is a Professor of Management in the School of Business Administration at the University of San Diego. He is a seminar leader, speaker, author, teacher, and researcher in the areas of personal, interpersonal, team, and organizational effectiveness. He has consulted and provided training for a variety of organizations such as Coca-Cola, Qualcomm, Naval Civilian Personnel Command, San Diego County School System, Mead-Johnson, and Boston Scientific. Dr. Hunsaker has authored over a hundred articles in academic and professional journals, and eleven books including Teams; Training in Management Skills; You Can Make It Happen: A Guide to Personal and Organizational Change; and Communication at Work.

Read an Excerpt

The Art of Managing People, Updated & Revised
Person-to-Person Skills, Guidelines, and Techniques Every Manager Needs to Guide, Direct, and Motivate the Team

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By Tony Alessandra
Free Press
Copyright © 2008 Tony Alessandra
All right reserved.
ISBN: 9781416550624

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Chapter 1

"Oh, wad some power the girlie gie us to see oursels as others see us."

Robert Bums, 1786

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Table of Contents

Contents

Preface

1 Building Productive Managerial Relationships

The Interactive Approach to Managing People

Principles of Interactive Management

Increasing Employees' On-The-Job Effectiveness

Understanding People

Interactive Communication Skills

Constructive Manipulation

What to Expect

ADJUSTING EFFECTIVELY TO PERSONAL STYLE DIFFERENCES

2 Learning How to Learn

The Learning Model

Dimensions of Learning

Individual Learning Styles

Learning Modes

Learning Style Types

Characteristics of Learning Style Types

Learning Styles and Problem Solving

Guidelines for Managing the Learning Process

3 Doing Unto Others

Behavioral Styles and Interpersonal Problems

Unproductive Behavior

Identifying Behavioral Styles

Behavioral Flexibility

Behavioral Styles and Interactive Management

4 Deciding How to Decide

The Dimensions of Decision Style

Four Basic Decision Styles

Back-Up Styles

Mixed Styles

Characteristics of Each Decision Style

Is There a "Best" Decision Style?

Advantages of Each Style

Problems of Each Style

Coping Productively with Other Styles

Applications to Integrative Management

5 Analyzing Transactional Styles

Ego States

Transactions

Strokes

Life Positions

Trading Stamps

Use of Time

Games

Stopping Games

Interventions

TA and Interactive Management

INTERACTIVE COMMUNICATION SKILLS

6 The Art of Questioning

Why People Ask Questions

Types of Questions

Questioning Strategies and Techniques

7 The Power of Listening

Gripes about Managers

Categories of Listeners

Barriers to Effective Listening

The Nineteen Commandments of Power Listening

Exercises to Improve Your Listening Skills

Listening and Interactive Management

8 Projecting the Appropriate Image

Components of Image

Image and Interactive Management

9 Communicating Through Voice Tones

10 Using Body Language Effectively

Interpreting Body Language Gestures

Interpreting Gesture Clusters

Using Body Language

11 Spatial Arrangements Say Things

Territory

Environment

Things

Using Territory and Environment to Facilitate Communication

Personal Space

Interpersonal Space

Interpersonal Space Strategies

Special Arrangement Determinants

Implications for Interactive Management

12 How Your Use of Time Talks

Accuracy

Scarcity

Repetition

13 Making Sure with Feedback

Types of Feedback

Using Feedback Effectively

INTERACTIVE PROBLEM-SOLVING

14 Problem-Solving Together

Problem Definition

Action Planning

Implementation

Follow-Through

15 Defining the Problem

Step 1: Establish Trust Bond

Step 2: Clarify Objectives

Step 3: Assess Current Situation

Step 4: Identify Problems

Step 5: Define and Analyze Problems

Step 6: Agree on Problems to be Solved

16 Developing Action Plans

Step 1: Check the Trust Bond

Step 2: Establish Decision-Making Criteria

Step 3: Develop Action Alternatives

Step 4: Evaluate Action Alternatives

Step 5: Decide on an Action Plan

17 Implementing Action

Step 1: Check the Trust Bond

Step 2: Assign Tasks and Responsibilities

Step 3: Set Up an Implementation Schedule

Step 4: Reinforce Commitment and Activate

18 Following Through

Step 1: Check the Trust Bond

Step 2: Establish Criteria for Success

Step 3: Determine How to Measure Performance

Step 4: Monitor Results

Step 5: Take Corrective Action

19 What Do You Do with What You've Learned?

Use the Interactive Management Problem-Solving Process to Improve Your Interactive Management Skills

Index Show More