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The Shopping Revolution, Updated and Expanded Edition: How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19 - Paperback | Diverse Reads

The Shopping Revolution, Updated and Expanded Edition: How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19

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Featured in The New York Times, Bloomberg, and Vox, The Shopping Revolution is "a brisk and thought-provoking anatomy of shopping in the 21st century" (Kirkus Reviews).

The retail industry was already in the midst of unparalleled disruption. Then came COVID-19.

In a fully updated and expanded edition of The Shopping Revolution: How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19, Wharton professor Barbara E. Kahn, a foremost retail expert, examines the companies that have been most successful during a tsunami of change in the industry. She offers fresh insights into what we can learn from these companies' ascendance and continued transformation in the face of unprecedented challenges.

Kahn, also the author of Global Brand Power: Leveraging Branding for Long-Term Growth, examines:In a brand-new chapter, how companies in China, like Alibaba, JD.com, and Pinduoduo have changed the game;How Amazon became the retailer of choice for a large portion of the US population, and how other companies have chosen to work with them or have to compete against them; How Walmart beat out other grocers in the late 1990s to become the leader in food retailing, and how they must pivot to hold their leadership position today; How Warby Parker dared to compete against Luxottica in the lucrative eyewear business, and what that can tell start-ups about how to carve out a niche against a Goliath; How Sephora drew away customers from once-dominant department stores to become the go-to retailers for beauty products.
Kahn argues we are just witnessing the start of the radical changes in retail that have been hastened by the pandemic and will revolutionize shopping in every way. Building on these insights, Kahn offers a framework that any company can use to create a competitive strategy to survive and thrive in today's—and tomorrow's—retail environment.

ISBN-13: 9781613631140

Media Type: Paperback

Publisher: University of Pennsylvania Press - Inc.

Publication Date: 04-30-2021

Pages: 210

Product Dimensions: 5.50(w) x 8.50(h) x 0.48(d)

Barbara E. Kahn is Patty and Jay H. Baker Professor of Marketing at The Wharton School at the Universityof Pennsylvania. She served two terms as the director of the Jay H. Baker Retailing Center. She served as Executive Director of the Marketing Science Institute (MSI) (2019-2021). Prior to rejoining Wharton in 2011, Kahn served as the dean and Schein Professor of Marketing at the School of Business Administration, Universityof Miami (from 2007 to 2011). Before becoming dean at UM, she spent 17 years at Wharton as Silberberg Professor of Marketing. She was also vice dean of the Wharton undergraduate program. Kahn is an internationally recognized scholar on retailing, variety seeking, brand loyalty, product assortment and design, and consumer and patient decision-making. She has published more than 75 articles in leading academic journals and been featured in the New York Times, The Wall Street Journal, Financial Times, NPR, Washington Post, Fortune, Fast Company, and Forbes, as well as on NPR and The Today Show, among other outlets. In addition to The Shopping Revolution, she is the author of Global Brand Power: Leveraging Branding for Long-Term Growth and coauthor of Grocery Revolution: The New Focus on the Consumer.

Table of Contents

Introduction: How to Compete Successfully in a Retail Apocalypse ix

Chapter 1 Gain a Competitive Edge: The Kahn Retailing Success Matrix 1

Chapter 2 Amazon the Disruptor: Laser Focus on the Customer and Reducing Friction in the Shopping Experience 17

Chapter 3 Price Leadership Is Not Enough: Successful "Everyday Low Price" Retailers Add Frictionless Expertise 43

Chapter 4 The Power of the Brand: The Direct-to-Consumer Model 57

Chapter 5 The Paradox of Luxury: When Low Prices and Accessibility Are Undesirable 79

Chapter 6 Compete on Customer Experience: The Lure of Emotional and Sensory Engagement 97

Chapter 7 Learning from "New Retail" in China 113

Conclusion 135

Notes 141

Bibliography 149

Index 175

About the Author 185

About Wharton School Press 187

About the Wharton School 188