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Health Design Thinking: Creating Products and Services for Better Health - Paperback | Diverse Reads

Health Design Thinking: Creating Products and Services for Better Health

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Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer.

This book makes a case for applying the principles of design thinking to real-world health care challenges. As health care systems around the globe struggle to expand access, improve outcomes, and control costs, Health Design Thinking offers a human-centered approach for designing health care products and services, with examples and case studies that range from drug packaging and exam rooms to internet-connected devices for early detection of breast cancer. Written by leaders in the field—Bon Ku, a physician and founder of the innovative Health Design Lab at Sidney Kimmel Medical College, and Ellen Lupton, an award-winning graphic designer and curator at Cooper Hewitt Smithsonian Design Museum—the book outlines the fundamentals of design thinking and highlights important products, prototypes, and research in health design.

Health design thinking uses play and experimentation rather than a rigid methodology. It draws on interviews, observations, diagrams, storytelling, physical models, and role playing; design teams focus not on technology but on problems faced by patients and clinicians. The book's diverse case studies show health design thinking in action. These include the development of PillPack, which frames prescription drug delivery in terms of user experience design; a credit card–size device that allows patients to generate their own electrocardiograms; and improved emergency room signage. Drawings, photographs, storyboards, and other visualizations accompany the case studies.

Copublished with Cooper Hewitt, Smithsonian Design Museum

ISBN-13: 9780262539135

Media Type: Paperback

Publisher: MIT Press

Publication Date: 03-17-2020

Pages: 228

Product Dimensions: 6.40(w) x 8.40(h) x 0.60(d)

Age Range: 18 Years

Series: Mit Press

Bon Ku, MD, a practicing emergency physician, is Assistant Dean for Health and Design at Sidney Kimmel Medical College at Thomas Jefferson University, where he is also Director of the Health Design Lab. Ellen Lupton is Senior Curator of Contemporary Design at Cooper Hewitt, Smithsonian Design Museum in New York. She is the author of many books, including Beautiful Users, Design is Storytelling, and The Senses: Design Beyond Design.

Table of Contents

Foreword 6

Preface 7

Contributors 8

Design Process Map 10

Principles

Human Centered 14

Empathy 20

Codesign 24

Social Determinants 28

Creative Mindset 34

Questioning 36

Visualizing 40

Prototyping 46

Storytelling 52

Methods

Design Workshop 58

Brainstorming 62

Interview 64

Photo Journal 68

Persona 72

Role-Playing 76

Role Cards 78

Storyboard 80

Journey Map 92

Project Board 96

Data Visualization 98

Occupancy Survey 106

Spatial Data Mapping 112

Case Studies

Prescription Drug Packaging 120

Pharmacy Redesign 122

Surgical Procedure Trays 124

Foley Catheter Kit 126

Hospital Garments 128

Hospital Hacks 130

Wearable Diagnostics 132

iBreastExam 134

Newborn Phototherapy 138

Behavioral Health 140

Digital Therapeutics 142

Digital Health Record 144

Clinical Trial Design 146

Informed Consent 150

Visual Health History 154

Shared Decision-Making 158

Personalized Asthma Care 162

Smoke-Free Homes 168

Puberty Education 170

Demand for Chlorhexidine 172

Emergency Department Signage 176

Exam Room 180

Labor and Delivery Unit 182

Cholera Treatment Center 188

Sensory Arts Garden 192

Learn More

Health Design Lab 198

Medical Futures Lab 202

Health Design Curriculum 204

3D Printing 210

Designing Medical Devices 214

Resources 216

Further Reading 218

Acknowledgments 219

Index 220