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Let's Talk: Make Effective Feedback Your Superpower - Hardcover | Diverse Reads

Let's Talk: Make Effective Feedback Your Superpower

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A game-changing model for giving effective feedback to peers, employees, or even your boss—without offending or demotivating.

How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.

This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
  • Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference.
  • Side with the person, not the problem: a bad habit or behavior is probably less entrenched than you think.
  • Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.

    • This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.

    ISBN-13: 9780593086629

    Media Type: Hardcover

    Publisher: Penguin Publishing Group

    Publication Date: 01-26-2021

    Pages: 304

    Product Dimensions: 8.20(w) x 5.50(h) x 1.20(d)

    Dr. Therese Huston received her MS and PhD in cognitive psychology from Carnegie Mellon University. Huston was the founding director of the Center for Excellence in Teaching and Learning at Seattle University. She has written for The New York Times and the Harvard Business Review and has a robust speaking schedule, presenting regularly for academic audiences, businesses, and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis, and Harvard Business School. Huston is the author of Teaching What You Don't Know and How Women Decide. This is her third book.

    Table of Contents

    Introduction 1

    Getting the Most from This Book 27

    Part I Moving from a Script to a Real Conversation

    Chapter 1 Three Kinds of Feedback: Appreciation, Coaching, and Evaluation 31

    Chapter 2 Side with the Person, Not the Problem 45

    Chapter 3 Say Your Good Intentions Out Loud 71

    Chapter 4 Listen Like Your Job Depends on It 87

    Part II The Practices

    Appreciation

    Practice 1 Recognize Each Person's Strengths 109

    Coaching

    Practice 2 Ask More, Tell Less 135

    Practice 3 Minimize the Threat 161

    Practice 4 Accept You're Biased and Be Vigilant 181

    Evaluation

    Practice 5 Make Your Motto "No Surprises" 213

    Practice 6 Separate Your Observations from Your Story 227

    You're Ready. Let's Go.

    Acknowledgments 255

    Recommendations for Further Reading 258

    Notes 261

    Index 288