Table of Contents
Introduction ix
Part 1 Preparing to Launch Your Candidate Search 1
1 Criteria to Help You Define the Best and Brightest Talent 3
2 Maximizing Your Recruitment Resources 9
3 Direct Sourcing: Alternatives to Traditional Candidate Outreach 16
4 Hiring in Our Own Image: Sound Tips As Well As a Cautionary Tale 20
5 Telephone Screening Interviews: How to Identify If a Candidate Is Worth Bringing into the Office 26
Part 2 Interviewing Strategies and Questions to Identify "High-Probability" Hires 31
6 The Anatomy of an Effective Interview 33
7 Interview Icebreakers to Establish Rapport and Trust 38
8 The Emotionally Intelligent Interview: A "Career-Coaching" Approach to Getting Inside Candidates' Hearts and Heads 41
9 Interviewing Technical Candidates When You're Not a Techie Yourself 45
10 Effective Interview Questions for Hiring Remote Staff 48
11 Effective Interview Questions for Hiring Freelancers and Independent Contractors 52
12 Effective Interview Questions for Hiring Sales and Business Development Staff 56
13 Effective Questions to Ask When Interviewing Supervisors, Managers, and Directors 65
14 Interviewing the Boss: Questions to Politely Assess Your Future Manager 74
Part 3 Checking References and Extending the Offer 79
15 Hiring Without Checking References Is Like Having a Loose Cannon on the Deck of Your Ship! 85
16 How to Get Employers to Open Up to You During the Reference-Checking Process 89
17 Effective Reference Questions for Nonexempt, Hourly Support/Production Staff 93
18 Effective Reference Questions for Exempt Professionals and Technical Candidates 100
19 Effective Reference Questions for Remote Hires 107
20 Preempting the Counteroffer: Setting the Stage for the Employment Offer 112
21 Salary Negotiations Done Right: Making the Offer and Closing the Deal 119
Part 4 Onboarding 129
22 Onboarding Day One: Welcome Aboard 131
23 Onboarding Day Thirty: Initial Impressions and "Feed Forward" 135
24 Onboarding Day Sixty: Time to Pivot? Readjusting to the "Real" Job 137
25 Onboarding Day Ninety: Initial Goal Setting and Aligning Expectations for Quarterly Check-ins for Year One and Beyond 140
28 Remote Onboarding: 3D Experiences in a 2D World 145
Index 155
About the Author 163