Table of Contents
1. The Evolution and Future of the Ombuds
Matthew Groves (Deakin University, Australia) and Anita Stuhmcke (University of Technology Sydney, Australia)
PART 1
THE PLACE OF THE OMBUDSMAN IN MODERN GOVERNANCE
2. Maladministration: The Particular Jurisdiction of the Ombudsman
Greg Weeks (Australian National University, Australia)
3. The Enforceability of Ombudsman Remedies and Competition with Judicial Review
Stephen Thomson (City University of Hong Kong)
4. Understanding the Response from Health Organisations to Health Ombudsman Investigations – A New Conceptual Model
Gavin McBurbanie (Queen Margaret University, UK)
5. The Role of Ombuds Institutes in Providing Equal Access to Justice for All
Maaike de Langen (New York University, Center on International Cooperation)
PART 2
THE CHALLENGE OF MODERN GOVERNANCE TO OMBUDSMEN
6. Bringing the Ombudsman Role and Powers into the Twenty-first Century
Chris Wheeler (University of Technology Sydney, Australia)
7. Ombuds and Tribunals in a Digital Era: Framing a Digital Legal Consciousness
Naomi Creutzfeldt (University of Westminster, UK)
8. Complaint Handling Effectiveness: What Can We Learn from Industry-Based Ombudsmen Schemes?
John McMillan (Australian National University, Australia)
9. Decentred Regulation of the Ombudsman Sector: UK Style
Richard Kirkham (University of Sheffield, UK)
10 Reform of a National Ombudsman Scheme – A Jourbaney
Rob Behrens (Parliamentary and Health Services Ombudsman, UK)
11. Ombudsman and Counter-Democracy: Gas Quakes in the Netherlands and the Democratic Role of the National Ombudsman
Marc Hertogh (University of Groningen, the Netherlands)
12. Towards Therapeutic Complains Resolution
Jane Williams (Queen Margaret University, UK), Chris Gill (University of Glasgow, UK) and Carolyn Hirst (Hirstworks, UK)
13 High Official at Street Level: A Multi-method Study on the Consultation Days of the Austrian Ombudspersons
Julia Dahlvik (University of Applied Sciences FH Campus Wien, Austria), Axel Pohn-Weidinger (University of Göttingen, Germany) and Martina Kollegger, University of Vienna, Austria
14. Reimagining the Classical Ombud: Disability Rights, Democracy and Demosprudence
Justice Nick O'Brien (Mental Health Review Tribunal, UK)
15. A Guardian Illuminated: The Role of New Zealand's Parliamentary Ombudsman in the Health and Disability System
Ron Paterson (University of Auckland, New Zealand)
16. Ombuds Institutions: Non-judicial Mechanisms for the Protection and Promotion of the Rights of Older Persons
Linda Reif (University of Alberta, Canada)
Show More