Category - Business & Economics
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Lean Six Sigma: The Ultimate Guide to Lean Six Sigma, Lean Enterprise, and Lean Manufacturing, with Tools Included for Increased Efficiency and Higher Customer Satisfaction
PaperbackOriginal price $13.59 - Original price $13.59Original price $13.59$16.99$16.99 - $16.99Current price $16.99| /If you want to increase profits, eliminate waste, improve efficiency, and develop a remarkable team, then keep reading... Organizations face risi...
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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
PaperbackOriginal price $16.00 - Original price $16.00Original price $16.00$16.99$16.99 - $16.99Current price $16.99| /In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer ser...
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Service Innovation: How to Go from Customer Needs to Breakthrough Services
HardcoverOriginal price $34.00Original price $34.00 - Original price $34.00Original price $34.00Current price $28.99$28.99 - $28.99Current price $28.99| /Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" — Dave Wascha, senior director, Bing P...
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Selling Above and Below the Line: Convince the C-Suite. Win Over Management. Secure the Sale.
PaperbackOriginal price $24.99Original price $24.99 - Original price $24.99Original price $24.99Current price $22.99$22.99 - $22.99Current price $22.99| /Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve...
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The Business of Belonging: How to Make Community your Competitive Advantage
HardcoverOriginal price $30.00Original price $30.00 - Original price $30.00Original price $30.00Current price $25.99$25.99 - $25.99Current price $25.99| /"A tactical primer for any business embarking on the critical work of actively building community."—Seth Godin, Author, This is Marketing "This b...
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The Referral of a Lifetime: Never Make a Cold Call Again!
PaperbackOriginal price $22.95Original price $22.95 - Original price $22.95Original price $22.95Current price $20.99$20.99 - $20.99Current price $20.99| /Your Best Prospects Are Referred Prospects! Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a ...
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
PaperbackOriginal price $26.99Original price $26.99 - Original price $26.99Original price $26.99Current price $23.99$23.99 - $23.99Current price $23.99| /This invaluable resource is the training manual you need to give your employees the thorough training, review, and—if necessary—overhaul they nee...
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The Hidden Psychology of Social Networks: How Brands Create Authentic Engagement by Understanding What Motivates Us
HardcoverOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /From the former Head of Brand Strategy at Reddit comes a proven and thought-provoking approach to the digital economy and how brands can create a...
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Delivering Happiness: A Path to Profits, Passion, and Purpose
HardcoverOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company cu...
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /2019 BEST BUSINESS BOOK, DIGITAL BOOK WORLD 2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR’s Marketplace, and a Google Talk, The ...
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Waiting for Service
PaperbackOriginal price $13.99 - Original price $13.99Original price $13.99$14.99$14.99 - $14.99Current price $14.99| /You hate waiting in line or on the phone for customer service. There have been plenty of books about customer service, that all seem to offer "se...
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Winning the Customer: Turn Consumers into Fans and Get Them to Spend More / Edition 1
HardcoverOriginal price $30.00Original price $30.00 - Original price $30.00Original price $30.00Current price $26.99$26.99 - $26.99Current price $26.99| /Build Customer Relationships and Win Big Revenue! “Unbreakable relationships are crucial to success in business. Lou Imbriano captures what it ta...
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal
PaperbackOriginal price $16.99 - Original price $16.99Original price $16.99$16.99$16.99 - $16.99Current price $16.99| /How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do i...
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Making Rain: The Secrets of Building Lifelong Client Loyalty
HardcoverOriginal price $46.00Original price $46.00 - Original price $46.00Original price $46.00Current price $40.99$40.99 - $40.99Current price $40.99| /Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing fro...
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Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser
PaperbackOriginal price $17.99 - Original price $17.99Original price $17.99$17.99$17.99 - $17.99Current price $17.99| /An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and...
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The Big Book of Customer Service Training Games / Edition 1
PaperbackOriginal price $29.00Original price $29.00 - Original price $29.00Original price $29.00Current price $25.99$25.99 - $25.99Current price $25.99| /Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed...
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Marketing
PaperbackOriginal price $14.99 - Original price $14.99Original price $14.99$16.99$16.99 - $16.99Current price $16.99| /Find your company's niche in the marketplace when you discover what your customers want, need, and can afford--and then give it to them! Too ofte...
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share
PaperbackOriginal price $17.95 - Original price $17.95Original price $17.95$17.99$17.99 - $17.99Current price $17.99| /Competition is tougher than ever these days and competing on price or product just doesn't work as well anymore. So how can companies stand out i...
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Knock Your Socks Off Service Recovery
PaperbackOriginal price $18.99 - Original price $18.99Original price $18.99$18.99$18.99 - $18.99Current price $18.99| /"Cancelled flights, damaged goods, botched bills, locked-up software—these are the service screw-ups that leave customers angry, disgusted...and ...
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The Welcomer Edge: Unlocking the Secrets to Repeat Business
PaperbackOriginal price $17.95 - Original price $17.95Original price $17.95$17.99$17.99 - $17.99Current price $17.99| /The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environme...
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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow / Edition 1
HardcoverOriginal price $36.00Original price $36.00 - Original price $36.00Original price $36.00Current price $30.99$30.99 - $30.99Current price $30.99| /Make every day a WOW day for your customers, your staff—and your bottom line! “In your hands is a manifesto on how Zappos completely blew away th...
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If It Wasn't for the Customers I'd Really Like This Job: Stop Angry, Hostile Customers Cold While Remaining Professional, Stress Free, Efficient and Cool as a Cucumber.
PaperbackOriginal price $21.95 - Original price $21.95Original price $21.95$24.99$24.99 - $24.99Current price $24.99| /Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourse...
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Delivering Knock Your Socks Off Service / Edition 5
PaperbackOriginal price $19.99 - Original price $19.99Original price $19.99$19.99$19.99 - $19.99Current price $19.99| /What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping...
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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
PaperbackOriginal price $19.99 - Original price $19.99Original price $19.99$19.99$19.99 - $19.99Current price $19.99| /Even skilled salespeople buckle in tough selling situations--getting defensive with prospects who challenge them on price or too quickly caving t...
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