Category - Business & Economics
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Expert Secrets: The Underground Playbook for Converting Your Online Visitors Into Lifelong Customers
PaperbackOriginal price $18.99 - Original price $18.99Original price $18.99$18.99$18.99 - $18.99Current price $18.99| /Master the art of what to say in your funnels to convert your online visitors into lifelong customers in this updated edition from the $100M entrep...
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
PaperbackOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors A Wall Street Journal and Businessweek bestseller. Named by...
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Dotcom Secrets: The Underground Playbook for Growing Your Company Online with Sales Funnels
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /Master the science of funnel building to grow your company online with sales funnels in this updated edition from the $100M entrepreneur and co-fou...
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
HardcoverOriginal price $30.00Original price $30.00 - Original price $30.00Original price $30.00Current price $25.99$25.99 - $25.99Current price $25.99| /Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model...
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All for One: 10 Strategies for Building Trusted Client Partnerships
HardcoverOriginal price $25.95Original price $25.95 - Original price $25.95Original price $25.95Current price $23.99$23.99 - $23.99Current price $23.99| /Corporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These t...
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Outside in: The Power of Putting Customers at the Center of Your Business
HardcoverOriginal price $27.00Original price $27.00 - Original price $27.00Original price $27.00Current price $23.99$23.99 - $23.99Current price $23.99| /What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its ...
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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees Into Lifelong Fans
HardcoverOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /If you're aspiring to satisfy your customers, then you're aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a b...
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Empathy in Action: How to Deliver Great Customer Experiences at Scale
HardcoverOriginal price $32.00Original price $32.00 - Original price $32.00Original price $32.00Current price $27.99$27.99 - $27.99Current price $27.99| /A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections i...
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
HardcoverOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /Revised and updated for the first time since original publication! Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish...
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How to Talk to Customers
HardcoverOriginal price $26.00Original price $26.00 - Original price $26.00Original price $26.00Current price $23.99$23.99 - $23.99Current price $23.99| /Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees ...
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You Can't Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training's 7-Step System for Successful Selling
HardcoverOriginal price $35.00Original price $35.00 - Original price $35.00Original price $35.00Current price $29.99$29.99 - $29.99Current price $29.99| /The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy "People make buying dec...
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail
HardcoverOriginal price $35.00Original price $35.00 - Original price $35.00Original price $35.00Current price $29.99$29.99 - $29.99Current price $29.99| /Named one of 100 Leadership & Success Books to Read in a Lifetime by Amazon Editors An innovation classic. From Steve Jobs to Jeff Bezos, Clay ...
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Fish!: A Proven Way to Boost Morale and Improve Results
HardcoverOriginal price $27.00Original price $27.00 - Original price $27.00Original price $27.00Current price $23.99$23.99 - $23.99Current price $23.99| /The powerful parable that has helped millions to see their lives and work in a new way -- now revised and updated to celebrate 20 years of working ...
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The Unsold Mindset: Redefining What It Means to Sell
HardcoverOriginal price $29.99Original price $29.99 - Original price $29.99Original price $29.99Current price $25.99$25.99 - $25.99Current price $25.99| /What if the greatest salespeople on the planet are the opposite of who you think they are?Everyone sells, every day. It's why the most successful p...
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Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)
HardcoverOriginal price $35.00Original price $35.00 - Original price $35.00Original price $35.00Current price $29.99$29.99 - $29.99Current price $29.99| /In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: "Wou...
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Indispensable: How to Become the Company That Your Customers Can't Live Without
HardcoverOriginal price $36.00Original price $36.00 - Original price $36.00Original price $36.00Current price $29.99$29.99 - $29.99Current price $29.99| /A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determ...
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The Jolt Effect: How High Performers Overcome Customer Indecision
HardcoverOriginal price $29.00Original price $29.00 - Original price $29.00Original price $29.00Current price $25.99$25.99 - $25.99Current price $25.99| /From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In s...
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Inspired: How to Create Tech Products Customers Love
HardcoverOriginal price $30.00Original price $30.00 - Original price $30.00Original price $30.00Current price $25.99$25.99 - $25.99Current price $25.99| /Learn to design, build, and scale products consumers can't get enough of How do today's most successful tech companies―Amazon, Google, Facebook, Ne...
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Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
HardcoverOriginal price $27.00Original price $27.00 - Original price $27.00Original price $27.00Current price $23.99$23.99 - $23.99Current price $23.99| /Superfans aren't just for pop stars and NBA teams. What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors?...
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Raving Fans
HardcoverOriginal price $25.99Original price $25.99 - Original price $25.99Original price $25.99Current price $23.99$23.99 - $23.99Current price $23.99| /Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, l...
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Customer Communities: Engage and Retain Customers to Build the Future of Your Business
HardcoverOriginal price $32.00Original price $32.00 - Original price $32.00Original price $32.00Current price $27.99$27.99 - $27.99Current price $27.99| /Make community building your ultimate business growth strategy In Customer Communities: Engage and Retain Customers to Build the Future of Your Bus...
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Ask & Deliver: Discover the Heart of Your Business by Listening to the Voice of Your Customers
HardcoverOriginal price $29.99Original price $29.99 - Original price $29.99Original price $29.99Current price $25.99$25.99 - $25.99Current price $25.99| /Mary Ann O'Brien, Founder and CEO of award-winning marketing firm OBI, and the brains behind the revolutionary O'Brien Voice of Customer (O.VoC) su...
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From Entrance To Exit: Creating a Customer Service Mindset and Environment of Care
PaperbackOriginal price $14.99 - Original price $14.99Original price $14.99$18.99$18.99 - $18.99Current price $18.99| /With insight gained from over 35 years in customer service, author Valerie Russell shares how a company can create success and loyalty by focusing ...
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From Entrance To Exit: Creating a Customer Service Mindset and Environment of Care
HardcoverOriginal price $24.99 - Original price $24.99Original price $24.99$28.99$28.99 - $28.99Current price $28.99| /With insight gained from over 35 years in customer service, author Valerie Russell shares how a company can create success and loyalty by focusing ...
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