Category - Business & Economics
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The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships
HardcoverOriginal price $26.00Original price $26.00 - Original price $26.00Original price $26.00Current price $23.99$23.99 - $23.99Current price $23.99| /Named a Best Business Book of 2021 by Soundview Magazine Reclaim the power of genuine human connectionNetworking is often considered a necessary ...
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Elevating Engagement: Uncommon Strategies for Creating a Thriving Member Community
PaperbackOriginal price $17.95 - Original price $17.95Original price $17.95$23.99$23.99 - $23.99Current price $23.99| /Your association's members are real people - show them you are too. If your association is struggling with a lack of engagement - members multi...
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The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /For the Accounts You Can't Afford to Lose: The Strategies that Will Keep Your Customers Coming Back Whether your company has $50,000 or $5 millio...
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No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers
HardcoverOriginal price $24.95Original price $24.95 - Original price $24.95Original price $24.95Current price $22.99$22.99 - $22.99Current price $22.99| /Secrets of the trade from the master of retail selling and sales training No Thanks, I'm Just Looking gives anyone the inside scoop on how to sky...
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ProActive Selling: Control the Process--Win the Sale
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /True sales pros know they must tailor their methods to the buyer if they want to make their numbers every year. Featuring dozens of enlightening ...
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions
PaperbackOriginal price $15.95 - Original price $15.95Original price $15.95$16.99$16.99 - $16.99Current price $16.99| /If there’s anyone who can prevent a bar or restaurant from going belly up, it’s Jon Taffer. Widely considered the greatest authority in the food ...
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right ...
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Know What You're FOR Bible Study Guide: A Strategy for Living the Life God Wants You to Live
PaperbackOriginal price $12.99 - Original price $12.99Original price $12.99$14.99$14.99 - $14.99Current price $14.99| /Do the people in your world know you’re FOR them? In our world today, people are often known more for what they are against than what they are fo...
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Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy
HardcoverOriginal price $28.00Original price $28.00 - Original price $28.00Original price $28.00Current price $24.99$24.99 - $24.99Current price $24.99| /Praise for stop acting like a seller and Start Thinking Like a Buyer "Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that te...
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Perfect Phrases for Customer Service
PaperbackOriginal price $17.00Original price $17.00 - Original price $17.00Original price $17.00Current price $16.99$16.99 - $16.99Current price $16.99| /You've heard it a million times: "The customer is always right." But let’s face it—sometimes the customer is misinformed, confused, or downright ...
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
HardcoverOriginal price $35.00Original price $35.00 - Original price $35.00Original price $35.00Current price $29.99$29.99 - $29.99Current price $29.99| /Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets ...
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Delivering Happiness: A Path to Profits, Passion, and Purpose
PaperbackOriginal price $17.99 - Original price $17.99Original price $17.99$17.99$17.99 - $17.99Current price $17.99| /Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company cu...
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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /If you ask the right questions, then you’ll get the sale every time. As a salesperson, your product knowledge is extensive but that's not enough....
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The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
PaperbackOriginal price $18.00Original price $18.00 - Original price $18.00Original price $18.00Current price $17.99$17.99 - $17.99Current price $17.99| /Winner of the 800-CEO-READS Best Marketing Book of 2015Why do some companies create such strong affection for their brands that their customers a...
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Uncopyable: How to Create an Unfair Advantage Over Your Competition (Updated and Expanded Edition)
PaperbackOriginal price $15.99 - Original price $15.99Original price $15.99$19.99$19.99 - $19.99Current price $19.99| /What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your ...
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Customer Centricity: Focus on the Right Customers for Strategic Advantage
PaperbackOriginal price $17.99 - Original price $17.99Original price $17.99$17.99$17.99 - $17.99Current price $17.99| /A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship manageme...
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners
HardcoverOriginal price $29.99Original price $29.99 - Original price $29.99Original price $29.99Current price $25.99$25.99 - $25.99Current price $25.99| /YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look int...
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Social Media Marketing - Ultimate User Guide to Facebook, Instagram, YouTube, Blogging, Twitter, LinkedIn, TikTok, Pinterest
PaperbackOriginal price $9.99 - Original price $9.99Original price $9.99$14.99$14.99 - $14.99Current price $14.99| /What Is Social Media Engagement? It is the number of shares, likes, and comments. A big following is great, but an engaged audience is better tha...
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New Sales. Simplified.: The Essential Handbook for Prospecting and New Business Development
PaperbackOriginal price $22.99 - Original price $22.99Original price $22.99$22.99$22.99 - $22.99Current price $22.99| /No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with t...
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Customer Centricity: Focus on the Right Customers for Strategic Advantage
HardcoverOriginal price $50.00 - Original price $50.00Original price $50.00$57.99$57.99 - $57.99Current price $57.99| /A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship manageme...
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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg
HardcoverOriginal price $16.99 - Original price $16.99Original price $16.99$16.99$16.99 - $16.99Current price $16.99| /The ultimate customer service book that will help you win life-long loyal customers! The 10 Golden Rules of Customer Service is more than a guide...
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The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others and Maximize Your Life
HardcoverOriginal price $49.99Original price $49.99 - Original price $49.99Original price $49.99Current price $43.99$43.99 - $43.99Current price $43.99| /Pass Fail - Overcoming Objections and Customer Management.In today's fast pace, no nonsense, customer centric world, success or failure has only on...
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
PaperbackOriginal price $16.99 - Original price $16.99Original price $16.99$16.99$16.99 - $16.99Current price $16.99| /YOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDUREIn Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into th...
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Conversations Made Easy: Building Your Playbook for Growing Sales and Connecting with Customers
HardcoverOriginal price $29.99 - Original price $29.99Original price $29.99$36.99$36.99 - $36.99Current price $36.99| /For sales professionals and business leaders, communicating effectively and authentically is a never-ending struggle, especially in building new bu...
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