Category - Business & Economics
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
HardcoverOriginal price $36.00Original price $36.00 - Original price $36.00Original price $36.00Current price $30.99$30.99 - $30.99Current price $30.99| /The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople un...
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
PaperbackOriginal price $18.99 - Original price $18.99Original price $18.99$18.99$18.99 - $18.99Current price $18.99| /All businesses have customers, but how many of them deliver unforgettably good customer service? Customer experience expert and author John R. Di...
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The Language of Trust: Selling Ideas in a World of Skeptics
PaperbackOriginal price $17.00Original price $17.00 - Original price $17.00Original price $17.00Current price $16.99$16.99 - $16.99Current price $16.99| /What to Say, How to Say It, Why It Matters If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a n...
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Secrets of Great Rainmakers: The Keys to Success and Wealth
HardcoverOriginal price $34.00Original price $34.00 - Original price $34.00Original price $34.00Current price $30.99$30.99 - $30.99Current price $30.99| /In Secrets of Great Rainmakers, you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with ind...
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Mastering Microsoft Dynamics 365 Implementations
PaperbackOriginal price $50.00Original price $50.00 - Original price $50.00Original price $50.00Current price $43.99$43.99 - $43.99Current price $43.99| /Confidently shepherd your organization’s implementation of Microsoft Dynamics 365 to a successful conclusion In Mastering Microsoft Dynamics 365...
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Slow Down, Sell Faster!: Understand Your Customer's Buying Process and Maximize Your Sales / Edition 2
PaperbackOriginal price $22.99 - Original price $22.99Original price $22.99$22.99$22.99 - $22.99Current price $22.99| /Faster sales pitches won't lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with your cust...
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Legendary Service: The Key Is To Care / Edition 1
HardcoverOriginal price $24.00Original price $24.00 - Original price $24.00Original price $24.00Current price $22.99$22.99 - $22.99Current price $22.99| /Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be...
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Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business
PaperbackOriginal price $24.95Original price $24.95 - Original price $24.95Original price $24.95Current price $22.99$22.99 - $22.99Current price $22.99| /TINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things...
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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
HardcoverOriginal price $24.99Original price $24.99 - Original price $24.99Original price $24.99Current price $22.99$22.99 - $22.99Current price $22.99| /With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their custo...
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Customer Relationship Imprinting: The Six Elements that Ensure Exceptional Service Without Exception
PaperbackOriginal price $17.95 - Original price $17.95Original price $17.95$17.99$17.99 - $17.99Current price $17.99| /Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer...
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Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition
PaperbackOriginal price $15.99 - Original price $15.99Original price $15.99$19.99$19.99 - $19.99Current price $19.99| /Make more sales, grow your network, and become a top earner! Uncopyable Sales Secrets teaches a foolproof system for creating an Uncopyable Atta...
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The Gold Standard: Giving Your Customers What They Didn't Know They Wanted
HardcoverOriginal price $28.99Original price $28.99 - Original price $28.99Original price $28.99Current price $25.99$25.99 - $25.99Current price $25.99| /Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of u...
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Engaged!: Outbehave Your Competition to Create Customers for Life
PaperbackOriginal price $12.95 - Original price $12.95Original price $12.95$16.99$16.99 - $16.99Current price $16.99| /Customers love it when employees are ENGAGED to deliver an experience. However, it doesn't come easy for most companies. The level to which your ...
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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People
HardcoverOriginal price $27.00Original price $27.00 - Original price $27.00Original price $27.00Current price $23.99$23.99 - $23.99Current price $23.99| /Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C. One of the best-recognized and admired brands in the world, S...
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pi...
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
PaperbackOriginal price $19.99Original price $19.99 - Original price $19.99Original price $19.99Current price $18.99$18.99 - $18.99Current price $18.99| /What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Sol...
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
PaperbackOriginal price $24.99Original price $24.99 - Original price $24.99Original price $24.99Current price $22.99$22.99 - $22.99Current price $22.99| /As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You...
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Customer Experience: What, How and Why Now
PaperbackOriginal price $24.95Original price $24.95 - Original price $24.95Original price $24.95Current price $22.99$22.99 - $22.99Current price $22.99| /When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author M...
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Sorry Spock, Emotions Drive Business: Proving the Value of Creative Ideas With Science
PaperbackOriginal price $17.95 - Original price $17.95Original price $17.95$17.99$17.99 - $17.99Current price $17.99| /Sorry Spock, Emotions Drive Business presents scientific proof that creative advertising is better for the bottom line. Adam Morgan, a Senior Cre...
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The Strategic Storyteller: Content Marketing in the Age of the Educated Consumer
HardcoverOriginal price $25.00Original price $25.00 - Original price $25.00Original price $25.00Current price $22.99$22.99 - $22.99Current price $22.99| /The world needs more storytellers. Storytelling is an inherently innovative activity. When organizations find their best stories and tell them to...
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Maximizing Customer Loyalty: The Ultimate Guide to Delivering Incredible Frontline Customer Service
PaperbackOriginal price $24.95 - Original price $24.95Original price $24.95$28.99$28.99 - $28.99Current price $28.99| /From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization, Nati...
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The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success
PaperbackOriginal price $22.95Original price $22.95 - Original price $22.95Original price $22.95Current price $20.99$20.99 - $20.99Current price $20.99| /Stand aside, we're coming through! That's the cry of a new generation of technology vendors. They have a new approach to enabling success for th...
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Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
PaperbackOriginal price $19.99 - Original price $19.99Original price $19.99$19.99$19.99 - $19.99Current price $19.99| /The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. G...
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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
HardcoverOriginal price $45.00Original price $45.00 - Original price $45.00Original price $45.00Current price $40.99$40.99 - $40.99Current price $40.99| /This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers t...
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